Enrolling, Logging In, & Device Registration
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I cannot remember my Online Banking ID, what do I do?
To obtain your Online Banking ID, you can call First United at 800-924-4427 or visit a First United Bank location near you.
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Can I use my old online banking password?
Yes, you can if it meets our password policy requirements as follows:
• At least 1 lower case
• At least 1 upper case
• At least 1 number
• At least 1 special character
• Minimum of 8 digits -
How do I unlock my account after entering too many wrong passwords?
You can try again after 60 minutes, or contact First United Bank to unlock your account immediately.
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What a Secure Access Code (SAC)?
We take the security of your online account very seriously. When attempting to log into Online Banking, you will be asked to provide a one-time secure access code in addition to your password. This secure access code is sent to you via email, text message, or automated telephone call, using the information you supplied when opening your account.
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Why do I have to register my device?
By registering a device, we can tell it is you without the need to input a secure access code each time you login.
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I requested a Secure Access Code (SAC) during my login, but why have I not received it?
If the code was sent as email, be sure to check your spam/junk folder.
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I did the SAC process when I logged into the mobile app, so why do I need to go through the SAC process again when I logged into online banking from the desktop?
The SAC process is required each time you log into a different device for the first time. So the first login on the desktop and mobile app both requires a SAC. However, if you register the device, then you will not be asked for a SAC again.
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The information shown to receive a SAC codes is not accurate, how do I change this?
Please call First United at 800-924-4427 to update the SAC delivery points.
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I registered my device during a previous login, but it is asking me to register it again. Why?
There is most likely a browser setting on your device causing this issue, such as removing cookies or using different browsers for different sessions. Please refer to the Troubleshooting link on the website for specific settings needed for each browser type.
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How do I remove the device registration on computer/browser and/or mobile device?
You would need to delete the cookie related to FUB's Online Banking site.
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How do I change my online banking password after logging in?
Within the navigation tab, click: Settings -> Security Preferences -> Change Password.
Alerts
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Can you set the time for the Alerts?
Security and Transaction alerts are event driven and are sent once the event is recognized, so the user can't enter a time. Date, Account and History alerts are sent on a daily basis and do offer a specific time option.
Bill Pay
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I would like to schedule the delivery date for my transaction tomorrow, but the calendar shows that date greyed out.
The bill pay cutoff time has already passed and you are being provided with the next available payment date.
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What happened to my payment as I am certain that one of my payments that I usually make did not get paid?
Call First United at 800-924-4427 to assist you with determining the payment failure reason.
Account Transfers & Linking Accounts
Funds Transfer, Account to Account & External Transfers
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Why can't I cancel a transfer online?
The transaction is most likely already in the 'Processed' status.
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What is a "Linked Account"?
When you link an account from another financial institution, you have view only access to review the transaction details and balance of the account. You are unable to transfer or make a payment.
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How long does a transfer take to process?
Whether you are transferring between your own accounts (Funds Transfer) or to another First United customer (Account to Account*), the transfer will be 'real time', in other words, instantly (within regular banking hours with a cut-off time of 7:00pm)
*Please note that for "Account to Account" transfer both parties must be enrolled in Online Banking