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Online Security

Protect Your Online Banking Account Information

First United Bank and its affiliates do not send our customers computer emails or written correspondence asking for personal information such as your customer account number, password, personal identification number (PIN), or other personal information. Furthermore, First United Bank and its affiliates will not telephone you to request personal or account information.

To further protect your personal and account information, First United Bank and its affiliates will use information from your account to verify your identity if you call us.

Please be alert! If you receive a computer email, written correspondence or telephone call requesting your personal or account information from an individual, company or organization that claims to be from First United Bank or its affiliates, contact our Fraud Department immediately at 800-924-4427.

While First United Bank works to protect your banking privacy, you will also play an important role in protecting your accounts. There are a number steps you can take to ensure that your Online Banking account information is protected:

  • Don't reveal your User ID or PIN to anyone else. Your User ID and PIN are designed to protect your banking information, but they will only work if you keep them to yourself.
  • Change your Online Banking PINs frequently.
  • Don't walk away from your computer if you are in the middle of an Online Banking session.
  • Once you have finished your Online Banking session, sign off before visiting other Internet sites.
  • If you notice any suspicious or unusual activity related to any of your accounts, contact us immediately at (800) 924-4427.
Online Banking is Private & Secure

First United Bank and Trust Company is committed to making your Online Banking experience safe and secure. We have taken many measures to ensure your privacy, including:

Information Encoding

We use the latest encoding technology to ensure that your private information cannot be intercepted. Encryption is a way to rewrite something in code, which can be decoded later with the right "key". When you request information about your accounts, the request is sent encrypted to First United Bank. We decode your request and send the requested information back to you in an encrypted format. When you receive the information, it is decoded so that you can read it.

Personally Selected Account Names

First United Bank & Trust Company does not display your account numbers over the Internet. Instead, we ask you to choose a "pseudo" name for each of your accounts.

Individual ID & PIN Information

In order to access First United Bank & Trust Company's Online Banking, you must enter a unique User ID and PIN.

PIN Security System

To keep unauthorized individuals from accessing your account by guessing your PIN, we have instituted a PIN security system.If your PIN is entered incorrectly three consecutive times, the user is "locked out" of the system for 24 hours. Your account is not accessible via Online Banking throughout this 24-hour lockout period

Automatic Log-Off

If you are logged on to Online Banking but do not perform any activity for 10 minutes, you will not be able to proceed until you "re-log" on to the system.

Additional Security Measures

In addition to the above safeguards, we have sophisticated firewalls and an authentication process to ensure that only authorized individuals are allowed to enter our system.

Mobile Device Security

Secure the device itself. Depending on what security options are available on the device, set a strong password (include a mixture of 8 or more upper and lower-case letters, numbers, and special characters) or PIN and change it regularly.

Do not connect your device to unsecured Wi-Fi networks, such as a coffee shop, or public Wi-Fi hotspots.

Install security software on your mobile device, just as you would your computer.

Keep your mobile device and apps updated. Having the latest updates installed will help defend against online threats, malware, and viruses.

Do not click on links located in emails or text messages from strangers. Those could be "phishing" messages (such as an alert that you need to "verify" bank account or other personal information) or designed to lead you to a bogus website controlled by thieves.

Avoid clicking on ads.

Log out of your apps, including your Online Banking, after use.

Enable security and transactional alerts in your Online Banking profile to assist in notifying you of any unexpected activity.

Be aware of your surroundings when you’re entering confidential information or transacting in Online Banking. A common form of information theft is observation.

Set your device to lock after a period of inactivity, 10 minutes or less.

Do not store sensitive information like user names, passwords, bank account information, or a social security number on your mobile device.

Delete all information from your mobile device before you discard it. Contact your mobile phone provider for best practices. Some providers or software allow you to wipe your device remotely if it is lost or stolen.

Contact First United Bank Customer Service at 800-924-4427 if you notice any suspicious or unusual activity related to your Online Banking, or if you lose your mobile device or change your phone number.

Sources: https://www.fdic.gov/consumers/consumer/news/cnwin1213/mobilebanking.html
https://www.us-cert.gov/sites/default/files/publications/cyber_threats-to_mobile_phones.pdf

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