Fraud Prevention Service

Enhanced security on your debit card!

In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud and you are automatically enrolled.

 

Our Fraud Center monitors debit card transactions 24/7

If fraud is detected, you may receive an email, text or phone call to verify transactions. Our Fraud Center phone number is 800-237-8990* and can be saved to your phone contacts for future reference. Our Fraud Center will only attempt to call customers between 8am & 9pm.

Always remember, First United Bank will not call you and ask for your account number, password, or Social Security Number to validate your identity.

*If you need to report a lost or stolen debit card, please click here.

Here’s how it works:

  • When suspicious activity is detected, you will receive an automatic email notification with the option to reply with “FRAUD” or “NO FRAUD.”
  • If there is no response from the email, you will receive a text alert, from "Fraud Center" which also has the “FRAUD” or “NO FRAUD” option.
  • If there is no response from the text, you will then receive a phone call from our Fraud Center to confirm or deny fraud. The call will also give you the option of speaking to a fraud analyst.

Remember – we will never ask for your PIN or account number.

The phone number for our Fraud Center is 800-237-8990. If you add this number to your phone contacts and label it “Fraud Center,” it will display on your phone whenever you get a call from this number.