Reporting a Lost or Stolen Card

Immediately call us if your card is lost or stolen to reduce the chance that it will be used improperly. Immediate notice of lost or stolen cards will also limit your potential liability for unauthorized transactions.

In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential fraud and you are automatically enrolled. You may receive a text or email from "Fraud Center" if there is suspected fraud. Read more about our fraud prevention service here   .

To Report a Lost or Stolen Debit Card

Choose one of the options below: 

  • Call 800-924-4427 during business hours
  • Call 888-297-3416 after business hours and holidays
  • Mobile App - Login to the Mobile App and click on Manage Cards. Select the card option to either Suspend or Report Lost or Stolen. Log out of the app.
  • Online Banking - Login to Online Banking and click on Settings & Profile. Under Manage Debit Card, check the box next to the card you want to report lost or stolen. Click Submit and log out of Online Banking.

In addition, if you have a Secure Checking account and have registered your cards with ID Protect, you may call 866-210-0361 to cancel your cards.

Learn more and sign up for Visa Purchase Alerts!

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